Last Updated: September 4, 2026
Thank you for shopping with Widhura Mart. We want you to receive your products in proper working condition.
This Refund & Return Policy explains when a product can be returned, replaced, repaired, or refunded.
Products eligible for a return due to a factory/manufacturing defect must be reported to Widhura Mart within 7 calendar days from the date of delivery.
After the 7-day period, any applicable manufacturer or seller warranty will apply according to the warranty terms provided with the product.
Widhura Mart accepts returns only where the product has a genuine factory/manufacturing defect.
Examples may include:
The product may need to be inspected or tested by Widhura Mart, the supplier, or the manufacturer before a return, replacement, repair, or refund is approved.
Returns will not be accepted where the problem is caused by the customer or by improper handling, including:
Customer-caused damage is not considered a factory defect.
Widhura Mart does not generally accept returns simply because a customer has changed their mind, selected the wrong product, selected the wrong colour or size, or no longer wants the product, except where applicable law requires otherwise.
Please carefully check the product description, specifications, size, colour, compatibility, and other details before placing your order.
For a factory-defect return to be considered:
Removing a product's warranty seal or identification markings may affect the ability to verify a warranty or factory defect.
To process a return efficiently, Widhura Mart may request:
We may inspect or test the product before approving a replacement, repair, or refund.
Reporting a problem does not automatically mean that a refund or replacement will be approved.
The returned product may be inspected by Widhura Mart, the supplier, or the manufacturer.
If the inspection confirms a genuine factory/manufacturing defect, Widhura Mart may provide an appropriate remedy, which may include:
The available remedy may depend on product availability, manufacturer/supplier warranty terms, and applicable law.
If inspection determines that the problem was caused by accidental damage, misuse, improper installation, liquid, fire, electrical damage, unauthorised repair, or another customer-related cause, the return request may be rejected.
In such cases, the product may be returned to the customer.
Where a refund is approved, the refund will normally be processed using the original payment method where reasonably possible.
The time required for the funds to appear in the customer's account may depend on the payment provider, bank, or payment gateway.
For Cash on Delivery orders, Widhura Mart may request valid bank or payment details where necessary to process an approved refund.
Where a genuine factory defect is confirmed, Widhura Mart will determine the appropriate treatment of return and replacement delivery costs.
Where a return is rejected because the issue was caused by the customer, the customer may be responsible for applicable return or delivery costs.
The 7-day return period does not automatically replace or cancel a separate manufacturer or seller warranty.
If a product develops a covered defect after the 7-day return period, the applicable warranty terms may apply.
Customers should contact Widhura Mart with their order or invoice details so that we can advise them on the available warranty process.
Customers should take reasonable care when receiving and using products.
Fire-damaged, physically broken, cracked, crushed, water-damaged, impact-damaged, or otherwise accidentally damaged products are not accepted as factory-defect returns.
However, this exclusion does not apply where the evidence establishes that the relevant issue was itself a manufacturing defect or where a different remedy is required by applicable law.
To request a return, contact Widhura Mart as soon as possible and provide:
Order Number:
Customer Name:
Telephone Number:
Product Name:
Description of the Defect:
Photos/Videos: Where requested
Our team will review the request and provide instructions for the next steps.
Nothing in this Refund & Return Policy is intended to exclude, restrict, or remove any consumer right, warranty, guarantee, or remedy that cannot legally be excluded or restricted under applicable laws of Sri Lanka.
Where applicable, statutory consumer protections will continue to apply.
Widhura Mart may update this Refund & Return Policy when necessary to reflect changes to our products, services, business practices, or applicable laws.
The latest version will always be published on this page.
For return, replacement, warranty, or refund enquiries:
Widhura IT Solutions
Widhura Mart
171/A, Main Street,
Colombo, Sri Lanka
Phone: +94 77 580 2112
Email: mart@widhura.lk
Website: mart.widhura.lk
By placing an order with Widhura Mart, you acknowledge that you have read and understood this Refund & Return Policy, including the 7-day factory-defect return period and the exclusions relating to accidental damage, physical damage, fire, water, misuse, improper installation, and unauthorised repairs.